Terms of Service
Privacy Policy
Refund Policy
Shipping Policy
TERMS OF SERVICE
Terms & Conditions / Terms of Service
This website is operated by DreamHaven Kreations. By accessing or using any part of the site, you agree to be bound by these Terms of Service.
You must be 18 years or older to use our site.
Product Use & Reselling
- No reselling of custom-made products is allowed.
- Wholesale supplies (cups, beads, lids, etc.) may be resold.
Payments We accept credit cards and Afterpay.
Digital Products Digital downloads are non-refundable.
Shipping & Returns Refer to our Refund and Shipping Policies for full details.
Accuracy & Modifications We reserve the right to update pricing, content, or information at any time.
Terms of Service
Third-Party Links & Tools
We are not responsible for third-party websites or services accessed via our site.
Personal Information All personal data is handled per our Privacy Policy.
Limitation of Liability
DreamHaven Kreations is not liable for any damages arising from your use of the service or products.
Governing Law
These terms are governed by the laws of New Zealand.
Contact Questions? Email us at [email protected].
PRIVACY POLICY
Privacy Policy
At Dream Haven Kreations, your privacy is important to us. This policy explains how we collect, use, and protect your personal information when you visit or make a purchase from our website. What We Collect
To fulfill your order and provide a smooth shopping experience, we collect personal information such as:-
Your name- Contact information (email, phone number, delivery address)- Payment details
Sharing Your Information
We do not sell or share your personal data with other businesses for marketing purposes. We may share your information only with:-
Shipping partners, to deliver your orders- Email marketing services, if you opt-in- Google Analytics, if used in the future
Website Hosting
Our website is hosted on the CCM platform, which provides a secure environment to manage your orders and protect your data.
Data Security
Your information is stored securely and only accessed by authorized team members.
Access, Changes & Deletion
You have the right to request a copy of, update, or delete your personal data.
Please email [email protected] to do so.
Marketing Communications
If subscribed, you may receive promotional emails. You may unsubscribe anytime via email or unsubscribe link.
REFUND POLICY
Refund Policy
At Dream Haven Kreations, we want you to be happy with your purchase. If something isn't right, were here to help.
Returns & Exchanges
We offer refunds and exchanges (no store credit). You have 7 days from the date you receive your order to request a return.
To be eligible for a return, your item must be:-
In the same condition you received it- Unworn or unused- With tags- In its original packaging You'll also need to provide the receipt or proof of purchase.
How to Start a Return
To start a return, please contact us at [email protected]. If your return is accepted, we will send you instructions on how and where to send your package.
Please do not send anything back without contacting us first items sent without approval will not be accepted.
Damaged or Incorrect Items
Please inspect your order as soon as it arrives. If your item is defective, damaged, or incorrect, contact us Refund Policy immediately with photos or a video showing the issue. We will offer a refund or replacement, depending on your preference.
Return Shipping
If your'e asked to return an item, return shipping costs are your responsibility unless the item was faulty or incorrect.
Non-Returnable Items Some items are non-refundable and non-returnable, including:- Custom or personalized products- Sale items- Gift cards
Refunds
Once we receive and inspect your return, well notify you whether your refund was approved. If approved, you'll be refunded via your original payment method. Processing time depends on your bank or payment provider.
SHIPPING POLICY
Shipping Policy
Thank you for shopping with Dream Haven Kreations! We are committed to getting your order to you as quickly and safely as possible.
Where We Ship We currently ship to:- New Zealand- Australia
Order Processing Time-
All orders are packed the same day payment is received and shipped the next business day.- Most in-stock items are shipped within 13 working days.
Delivery Timeframes
We use Pass the Parcel as our main courier service. Estimated delivery times are:
New Zealand:-
Auckland & North Island: 2-5 business days-
South Island: 3-7 business days-
Rural Areas: May take longer
Australia:- Estimated delivery time: Up to 14 business days
Shipping Fees-
Shipping costs are calculated at checkout based on the size and weight of your order.-
We offer FREE shipping on orders over $150.00 (New Zealand only).
Tracking & Notifications
Once your order has shipped, you'll receive an email with tracking details. Please contact the courier directly for delivery inquiries.
Change of Delivery Address
You may update your delivery address before your order ships by contacting [email protected]. Once shipped, you must coordinate address changes directly with the courier. Delays, Loss, or Theft-
Shipping delays may occur due to courier issues. Please allow an additional 7-10 business days if delays arise.-
We are not responsible for packages marked as delivered or for any stolen items.
Non-Refundable Shipping-
Original shipping fees are non-refundable. They cover the couriers service
Dream Haven Kreations – Returns, Refunds & Wholesale Terms
Website: www.dreamhavenkreations.com
Email: [email protected]
At Dream Haven Kreations, we take great care in sourcing, hand-checking, and packaging every order. We want you to love your purchase, and while we can’t accept change-of-mind returns, we’ll always do our best to resolve genuine issues in a fair way.
1) General Policy Overview
We do not offer returns, refunds, exchanges, or store credit for change of mind.
A refund, exchange, or store credit will only be issued if:
the product arrives damaged, or
the incorrect item was sent.
Our return window is 7 days from the date your order is delivered. After 7 days, we’re unable to process return or refund requests.
Not eligible for returns/refunds:
Live Sales, destash, clearance, or imperfect/seconds items
Custom or made-to-order products
Deposits for Live Sales (non-refundable)
Items that have been used, filled, washed, altered, drilled, sealed, or customized
2) How to Request a Return
To report an issue, email [email protected] within 7 days of delivery and include:
Order number
Description of the issue
Clear photos (and video if it’s a functional issue)
If approved, we’ll provide return instructions. Items must be unused, in original condition, and include all original packaging.
Return shipping:
If the product is faulty or the wrong item was sent, we’ll cover return shipping or provide a prepaid label.
In all other cases, return shipping is the customer’s responsibility. We recommend a trackable service and shipping insurance for items over $100.
3) Refunds
Once your return is received and inspected, we’ll confirm by email whether your refund is approved. If approved, it will be issued to your original payment method within 10 business days.
If you haven’t received your refund after this time:
Check your bank account again
Contact your card provider (posting times vary)
If still unresolved, email us at [email protected]
4) Exchanges
We only replace items if they are defective or damaged on arrival. For exchanges of the same product, please email us within 7 days.
5) Shipping Policy (Summary)
Orders are carefully checked and packaged.
Risk of loss passes to you once the carrier picks up your parcel. Please inspect immediately on delivery.
Visible transit damage must be reported within 48 hours (photos of the box, inner packaging, and item help us lodge carrier claims).
For full shipping details, see our Shipping Policy at www.dreamhavenkreations.com.
6) Wholesale & Blank Supplies Terms
6.1 Purpose & Condition of Blanks
Blanks are supplied as components for further processing (e.g., filling, sealing, wrapping, glittering). Minor cosmetic variations that don’t affect function are normal and not considered defects.
6.2 Pre-Use Inspection & Testing
Buyers are responsible for inspecting blanks upon receipt and leak-testing before resale or further crafting.
6.3 Leaks & Functional Issues
We warrant blanks as supplied (unmodified). Leakage or damage after modification (filling, sealing, drilling, wrapping, etc.) is not covered.
6.4 End-Customer Complaints
Resellers are responsible for their own end-customer support. Dream Haven Kreations does not accept returns directly from your customers.
6.5 Exclusions
Not covered:
Issues from modification, overfilling, or incompatible chemicals
Improper sealing or curing
Dishwasher use, extreme heat/freezing, dropping
Third-party parts (aftermarket lids, plugs, straws)
Wear and tear from normal use
6.6 Batch Variances
Colour, transparency, or hardness may vary slightly between manufacturing runs. This is normal and not considered a defect.
6.7 Third-Party Consumables (Wraps, Glitter, Solutions)
Dream Haven Kreations cannot guarantee or replace third-party consumables (e.g., UVDTF wraps, vinyl wraps, glitter, solution, resin, adhesives) used with blanks.
If a blank is found defective on delivery (unused and unmodified), we will replace or refund the blank only.
We are not responsible for costs related to wasted consumables or labour time.
At our sole discretion, we may occasionally offer a goodwill replacement for consumables — however, this is a one-off gesture and not part of our standard policy.
6.8 Documentation & Evidence
Claims must include:
Order number and affected SKU/quantity
Photos/videos of the issue (including plug/lid/thread close-ups)
Confirmation items are unused/unmodified if claiming a manufacturing defect
6.9 Recommended Best Practices
Water-test blanks before filling
Do not overfill; allow space for expansion
Ensure plugs are seated fully and squarely
Allow resin/sealants to cure fully before use
Hand-wash only; avoid dishwashers and extreme temperatures
7) Limitation of Liability
To the maximum extent permitted under NZ law, Dream Haven Kreations’ liability is limited to the purchase price of the affected item(s). We are not liable for indirect or consequential losses, including wasted consumables, labour time, or resale costs.
Nothing in this policy affects your rights under the Consumer Guarantees Act 1993 (NZ) for goods ordinarily acquired for personal, domestic, or household use.
8) Policy Updates
We may update this policy at any time. The current version will always be available at www.dreamhavenkreations.com.
9) Contact Us
Questions or concerns? We’re here to help.
📧 [email protected]
🌐 www.dreamhavenkreations.com