Terms of Service
Privacy Policy
Refund Policy
Shipping Policy
TERMS OF SERVICE
Terms & Conditions / Terms of Service
This website is operated by DreamHaven Kreations. By accessing or using any part of the site, you agree to be bound by these Terms of Service.
You must be 18 years or older to use our site.
Product Use & Reselling
- No reselling of custom-made products is allowed.
- Wholesale supplies (cups, beads, lids, etc.) may be resold.
Payments We accept credit cards and Afterpay.
Digital Products Digital downloads are non-refundable.
Shipping & Returns Refer to our Refund and Shipping Policies for full details.
Accuracy & Modifications We reserve the right to update pricing, content, or information at any time.
Terms of Service
Third-Party Links & Tools
We are not responsible for third-party websites or services accessed via our site.
Personal Information All personal data is handled per our Privacy Policy.
Limitation of Liability
DreamHaven Kreations is not liable for any damages arising from your use of the service or products.
Governing Law
These terms are governed by the laws of New Zealand.
Contact Questions? Email us at [email protected].
PRIVACY POLICY
Privacy Policy
At Dream Haven Kreations, your privacy is important to us. This policy explains how we collect, use, and protect your personal information when you visit or make a purchase from our website. What We Collect
To fulfill your order and provide a smooth shopping experience, we collect personal information such as:-
Your name- Contact information (email, phone number, delivery address)- Payment details
Sharing Your Information
We do not sell or share your personal data with other businesses for marketing purposes. We may share your information only with:-
Shipping partners, to deliver your orders- Email marketing services, if you opt-in- Google Analytics, if used in the future
Website Hosting
Our website is hosted on the CCM platform, which provides a secure environment to manage your orders and protect your data.
Data Security
Your information is stored securely and only accessed by authorized team members.
Access, Changes & Deletion
You have the right to request a copy of, update, or delete your personal data.
Please email [email protected] to do so.
Marketing Communications
If subscribed, you may receive promotional emails. You may unsubscribe anytime via email or unsubscribe link.
REFUND POLICY
Refund Policy
At Dream Haven Kreations, we want you to be happy with your purchase. If something isn't right, were here to help.
Returns & Exchanges
We offer refunds and exchanges (no store credit). You have 7 days from the date you receive your order to request a return.
To be eligible for a return, your item must be:-
In the same condition you received it- Unworn or unused- With tags- In its original packaging You'll also need to provide the receipt or proof of purchase.
How to Start a Return
To start a return, please contact us at [email protected]. If your return is accepted, we will send you instructions on how and where to send your package.
Please do not send anything back without contacting us first items sent without approval will not be accepted.
Damaged or Incorrect Items
Please inspect your order as soon as it arrives. If your item is defective, damaged, or incorrect, contact us Refund Policy immediately with photos or a video showing the issue. We will offer a refund or replacement, depending on your preference.
Return Shipping
If your'e asked to return an item, return shipping costs are your responsibility unless the item was faulty or incorrect.
Non-Returnable Items Some items are non-refundable and non-returnable, including:- Custom or personalized products- Sale items- Gift cards
Refunds
Once we receive and inspect your return, well notify you whether your refund was approved. If approved, you'll be refunded via your original payment method. Processing time depends on your bank or payment provider.
SHIPPING POLICY
Shipping Policy
Thank you for shopping with Dream Haven Kreations! We are committed to getting your order to you as quickly and safely as possible.
Where We Ship We currently ship to:- New Zealand- Australia
Order Processing Time-
All orders are packed the same day payment is received and shipped the next business day.- Most in-stock items are shipped within 13 working days.
Delivery Timeframes
We use Pass the Parcel as our main courier service. Estimated delivery times are:
New Zealand:-
Auckland & North Island: 2-5 business days-
South Island: 3-7 business days-
Rural Areas: May take longer
Australia:- Estimated delivery time: Up to 14 business days
Shipping Fees-
Shipping costs are calculated at checkout based on the size and weight of your order.-
We offer FREE shipping on orders over $100.00 (New Zealand only).
Tracking & Notifications
Once your order has shipped, you'll receive an email with tracking details. Please contact the courier directly for delivery inquiries.
Change of Delivery Address
You may update your delivery address before your order ships by contacting [email protected]. Once shipped, you must coordinate address changes directly with the courier. Delays, Loss, or Theft-
Shipping delays may occur due to courier issues. Please allow an additional 7-10 business days if delays arise.-
We are not responsible for packages marked as delivered or for any stolen items.
Non-Refundable Shipping-
Original shipping fees are non-refundable. They cover the couriers service