TERMS OF SERVICE

Terms & Conditions / Terms of Service

This website is operated by DreamHaven Kreations. By accessing or using any part of the site, you agree to be bound by these Terms of Service.

You must be 18 years or older to use our site.

Product Use & Reselling

- No reselling of custom-made products is allowed.

- Wholesale supplies (cups, beads, lids, etc.) may be resold.

Payments We accept credit cards and Afterpay.

Digital Products Digital downloads are non-refundable.

Shipping & Returns Refer to our Refund and Shipping Policies for full details.

Accuracy & Modifications We reserve the right to update pricing, content, or information at any time.

Terms of Service

Third-Party Links & Tools

We are not responsible for third-party websites or services accessed via our site.

Personal Information All personal data is handled per our Privacy Policy.

Limitation of Liability

DreamHaven Kreations is not liable for any damages arising from your use of the service or products.

Governing Law

These terms are governed by the laws of New Zealand.

Contact Questions? Email us at [email protected].

PRIVACY POLICY

Privacy Policy

At Dream Haven Kreations, your privacy is important to us. This policy explains how we collect, use, and protect your personal information when you visit or make a purchase from our website. What We Collect

To fulfill your order and provide a smooth shopping experience, we collect personal information such as:-

Your name- Contact information (email, phone number, delivery address)- Payment details

Sharing Your Information

We do not sell or share your personal data with other businesses for marketing purposes. We may share your information only with:-

Shipping partners, to deliver your orders- Email marketing services, if you opt-in- Google Analytics, if used in the future

Website Hosting

Our website is hosted on the CCM platform, which provides a secure environment to manage your orders and protect your data.

Data Security

Your information is stored securely and only accessed by authorized team members.

Access, Changes & Deletion

You have the right to request a copy of, update, or delete your personal data.

Please email [email protected] to do so.

Marketing Communications

If subscribed, you may receive promotional emails. You may unsubscribe anytime via email or unsubscribe link.

REFUND POLICY

Refund Policy

At Dream Haven Kreations, we want you to be happy with your purchase. If something isn't right, were here to help.

Returns & Exchanges

We offer refunds and exchanges (no store credit). You have 7 days from the date you receive your order to request a return.

To be eligible for a return, your item must be:-

In the same condition you received it- Unworn or unused- With tags- In its original packaging You'll also need to provide the receipt or proof of purchase.

How to Start a Return

To start a return, please contact us at [email protected]. If your return is accepted, we will send you instructions on how and where to send your package.

Please do not send anything back without contacting us first items sent without approval will not be accepted.

Damaged or Incorrect Items

Please inspect your order as soon as it arrives. If your item is defective, damaged, or incorrect, contact us Refund Policy immediately with photos or a video showing the issue. We will offer a refund or replacement, depending on your preference.

Return Shipping

If your'e asked to return an item, return shipping costs are your responsibility unless the item was faulty or incorrect.

Non-Returnable Items Some items are non-refundable and non-returnable, including:- Custom or personalized products- Sale items- Gift cards

Refunds

Once we receive and inspect your return, well notify you whether your refund was approved. If approved, you'll be refunded via your original payment method. Processing time depends on your bank or payment provider.

SHIPPING POLICY

Shipping Policy

Thank you for shopping with Dream Haven Kreations! We are committed to getting your order to you as quickly and safely as possible.

Where We Ship We currently ship to:- New Zealand- Australia

Order Processing Time-

All orders are packed the same day payment is received and shipped the next business day.- Most in-stock items are shipped within 13 working days.

Delivery Timeframes

We use Pass the Parcel as our main courier service. Estimated delivery times are:

New Zealand:-

Auckland & North Island: 2-5 business days-

South Island: 3-7 business days-

Rural Areas: May take longer

Australia:- Estimated delivery time: Up to 14 business days

Shipping Fees-

Shipping costs are calculated at checkout based on the size and weight of your order.-

We offer FREE shipping on orders over $150.00 (New Zealand only).

Tracking & Notifications

Once your order has shipped, you'll receive an email with tracking details. Please contact the courier directly for delivery inquiries.

Change of Delivery Address

You may update your delivery address before your order ships by contacting [email protected]. Once shipped, you must coordinate address changes directly with the courier. Delays, Loss, or Theft-

Shipping delays may occur due to courier issues. Please allow an additional 7-10 business days if delays arise.-

We are not responsible for packages marked as delivered or for any stolen items.

Non-Refundable Shipping-

Original shipping fees are non-refundable. They cover the couriers service

DreamHaven Kreations – Live Sale Terms & Conditions

By participating in any DreamHaven Kreations live sale, you acknowledge and agree to the following terms and conditions. These rules are in place to ensure fairness for all customers and to protect the time, effort, and sustainability of our small business.

1. Claiming Items

All items are first in, first served based on the order claims are received during the live.

Please ensure you are paying attention to the live order. Items will be shown in a set sequence.

If you are waiting for a specific product that has not yet been shown, it will be displayed towards the end of the live, where possible.

Sublimation Equipment Disclaimer

By purchasing any sublimation products or DIY kits from DreamHaven Kreations, you acknowledge and agree to the following:

Sublimation requires high heat application which may release gases from inks, coatings, and transfer materials during the heating process. Any oven, air fryer, or heating appliance used for sublimation should be dedicated for crafting purposes only and must not be used for food preparation thereafter.

DreamHaven Kreations is not responsible for the misuse of household appliances or equipment used during the sublimation process. It is the customer’s responsibility to ensure that appropriate, dedicated equipment is used safely and in accordance with manufacturer guidelines.

By proceeding with purchase and use, you accept full responsibility for the equipment and environment used in the sublimation process.

2. Deposits & Customer Eligibility

Existing / regular customers:
No deposit is required.

New customers:
A deposit is required to participate in live sales.

After three (3) completed purchases with DreamHaven Kreations, no deposit will be required for future live sales. This process helps build trust within the business.

Deposits are non-refundable once a claim has been made.

If a deposit is paid and no items are claimed, the deposit will be refunded.

3. Payment Timeframes

All claimed items must be paid within 5 days of the claim date.

Day 1 is the claim day.

Please do not claim items if you are unable to pay within this timeframe.

If you require a prior arrangement, you must message me before claiming.
Approval is not guaranteed and will be assessed at my discretion.

4. Holding of Claimed Items

All claimed items will be held for a maximum of 7 days only.

Items will not be held beyond this timeframe under any circumstances.

If a prior arrangement is requested, DreamHaven Kreations will decide whether this can be approved.
Approval is not guaranteed and is assessed on a case-by-case basis.

5. Non-Payment, Order Cancellation & Reinstatement

If payment is not received by the due date, and no communication has been made, your:

Order will be cancelled

Items will be returned to stock

Live sale claiming privileges will be revoked

To participate in future live sale claims after a cancellation, a $10 reinstatement fee will be required.
This fee helps cover the loss and time associated with unpaid and cancelled orders.

You will still be welcome to purchase via the website, even if live claiming privileges are restricted.

6. No Follow-Ups Policy

Due to time constraints, individual payment follow-ups will not be sent.

It is the customer’s responsibility to track invoices and due dates.

No communication + no payment = automatic cancellation.

7. Responsible Claiming

Please only claim what you can afford.

These rules are in place to keep live sales fair for everyone and to protect the business.

DreamHaven Kreations is a small business, and live sales require significant planning and preparation, often late at night. Your understanding and respect are greatly appreciated.

8. General Conditions

By claiming during a live sale, you are entering a binding agreement to purchase.

Prices shown during live sales are final unless stated otherwise.

DreamHaven Kreations reserves the right to:

Refuse service

Decline live sale participation

Update these terms and conditions at any time

Thank you for supporting DreamHaven Kreations and for helping keep our live sales respectful, fair, and enjoyable for everyone 🤍