How long does shipping take?

Once your order is shipped, delivery times vary based on location:

New Zealand: 3-5 business days

Australia: 14 business days or more

Shipping costs?

This is calculated at checkout as this depends on what items you decide to purchase

How long does it take to process my order?

Orders are processed and shipped on the next business day after purchase. Custom orders may take longer depending on the design and order volume. Any orders purchased on a Sunday will be processed the next business day and shipped within the week.

How should I wash my cups?

All cups are hand-wash only. Do not put them in the dishwasher or soak them for long periods. Use mild soap and lukewarm water for cleaning.

All items come with a cup care card if purchasing a cup and if purchasing a beaded item you will also receive a Beads care card.

Are UV DTF wraps dishwasher-safe?

No, UV DTF wraps are not dishwasher safe. To ensure longevity, handwashing is recommended.

Do UV DTF wraps fit all cups?

UV DTF wraps are designed to fit 16oz Libby tumbler cups. However, they can be customized to fit other cup sizes upon request.

Do you accept returns or refunds?

All sales are final. We do not offer refunds or returns. If there is an issue with your order, please contact us immediately so we can assist you.

Please also check the refund policy below.

Can I place a custom order?

Yes! Custom orders can be made in two ways:

During a LIVE session on social media

Through direct message on social media or via email

Please note that your cup will need to be paid for first

At the point of checkout there is a box you will need to tick to add your notes. EG - Need the type of UV DTF wrap you are after, colour glitter, colour straw and lid. There would be additional costs if you wanted to purchase other accessories for your cup.

Please note cups will need to sit for at least 24 hours after it is finished and then will be posted out. Some bubbles will be left in the cup to suit weather conditions and expansion. This is normal.

Beaded Items can also be customised to your request. Please send a DM or email if any questions and can discuss.

Our cups are sourced from high-quality overseas suppliers who have been in business for over 12 years. We customize each cup to bring you unique designs.

Our beaded items are not toys and should be kept out of reach of children. They contain small parts that may pose a choking hazard if swallowed. Please use with caution and do not allow young children to handle them unsupervised.

Yes, full payment is required before your order is processed and shipped. Prices are final and non-negotiable, but from time to time, we offer sales, promotions, and giveaways, which will be announced in advance.

If you require a payment plan, we are happy to discuss options; however, please note that the product will not be purchased or processed until full payment has been received. Thank you for your understanding and support!

The solution inside our snowglobe tumblers is securely sealed with the plug and resealed with resin, making it inaccessible during normal use. However, if the tumbler becomes cracked or damaged over time, the liquid may leak. While the solution is non-toxic, it is not meant for consumption. If leakage occurs, avoid contact with eyes and mouth, clean up immediately, and discontinue use. Keep out of reach of children.